Privacy Policy

Information We Collect

We collect information you provide directly to us, such as when you create an account, upload documents for signing, or contact us for support. This includes:

• Name, email address, and contact information
• Documents and files you upload for signature
• Payment and billing information
• Communications with our support team
• Usage data and analytics

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send transactional messages, including confirmations and receipts
• Respond to your comments, questions, and support requests
• Send marketing communications (with your consent)
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions

Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• With service providers who perform services on our behalf
• To comply with legal obligations
• To protect the rights and safety of Venusign and our users
• With your consent or at your direction

Data Security

We implement industry-standard security measures to protect your data, including 256-bit AES encryption for data at rest and in transit, SOC 2 Type II certification, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights (GDPR/CCPA Compliance)

Depending on your location, you may have the following rights:

• Access to your personal data
• Correction of inaccurate data
• Deletion of your data ("right to be forgotten")
• Data portability
• Opt-out of marketing communications
• Restrict processing of your data

To exercise these rights, please contact us at privacy@venusign.com.

Cookies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings. Essential cookies are required for the service to function; analytics and marketing cookies can be disabled.

Anti-Spam Policy

Venusign is committed to maintaining a spam-free environment and complying with all applicable anti-spam legislation, including the CAN-SPAM Act, CASL (Canada), and GDPR. We take a zero-tolerance approach to spam and unsolicited communications.

Our Commitments

• We will never send unsolicited commercial emails without your explicit consent
• All marketing communications include a clear and functional unsubscribe option
• We honor unsubscribe requests within 48 hours
• We do not sell, rent, or share your email address with third parties for marketing purposes
• Our emails accurately identify Venusign as the sender with valid contact information

Types of Communications

We send two types of communications:

• Transactional emails: Essential communications related to your account, document signing requests, confirmations, security alerts, and service updates. These are necessary for the operation of our service.
• Marketing emails: Newsletters, product updates, promotions, and educational content. These are only sent with your explicit opt-in consent and can be unsubscribed from at any time.

User Responsibilities

When using Venusign to send documents for signature, you agree to:

• Only send signature requests to individuals who have a legitimate business relationship with you or have consented to receive documents
• Not use our platform to send unsolicited bulk communications
• Not harvest or collect email addresses through our service for spam purposes
• Comply with all applicable anti-spam laws in your jurisdiction

Reporting Spam

If you believe you have received spam through our platform, please report it immediately to abuse@venusign.com. We investigate all reports and take appropriate action, including account suspension or termination for users who violate our anti-spam policy.

Changes to Privacy Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.